Response Central
Every mention of your hotel, answered in minutes.
Response Central watches what guests and the press say about your brand across social and news, ranks the mentions that can make or break your reputation, and drafts the reply for you. One calm desk instead of ten frantic tabs.
Built for Nordic hospitality — trusted by reputation teams at hotel groups across Norway.
Prioritised queue
"Checked into @YourHotel Oslo and the room wasn't ready at 4pm. Disappointed for the price…"
● High priority · 2.4k followers"Loved the breakfast and the staff were so warm. Will be back!"
● Positive · thank & amplify"…the hotel chain announced a new sustainability programme this week…"
● Press mention · monitorAI-drafted reply
Designed for the brands guests already love
Reputation is won — or lost — in the first hour.
Your guests talk everywhere: X, Reddit, Google, TripAdvisor, the news. Most of it never reaches the people who could respond. By the time it does, the moment to make it right is gone.
Mentions are scattered
Six platforms, a dozen tabs, no single inbox. Important comments slip through while the team chases noise.
Slow replies hurt
A guest complaint left for a day becomes a one-star review. 1 in 3 travellers won't book a brand that ignores them.
No sense of what's urgent
A viral complaint and a quiet thank-you look identical in a raw feed. Teams burn out triaging by hand.
Monitor. Prioritise. Draft. Respond.
One loop that turns the whole internet's chatter about your brand into a short, ranked list of replies waiting for your approval.
Monitor
We watch X, Reddit, news, blogs and review sites for every mention of your brand — in Norwegian and English.
→Prioritise
Each mention is scored on reach, sentiment and urgency, so the post that needs you now sits at the top.
→AI-draft
Genova writes a reply in your brand voice — empathetic, on-policy, ready to tweak. Never a blank box.
→Respond
Approve, edit or send in one tap. The reply goes out, the queue clears, your reputation holds.
A reputation desk that does the heavy lifting.
Everything a hospitality team needs to stay ahead of the conversation — nothing it doesn't.
AI replies in your brand voice
Genova learns your tone, your policies and your service standards, then drafts every response so it sounds like your best front-desk manager — not a robot. Approve in seconds.
Real-time monitoring
New mentions land within minutes, day or night, across every source that matters in the Nordics.
Sentiment & priority scoring
Every mention rated by reach, tone and urgency — so the team always works the highest-impact item first.
Built for teams & seats
Owner, admin and member roles. Assign mentions, leave notes, keep one shared queue — no stepping on toes.
Private & tenant-isolated
Your data never mixes with another brand's. Per-tenant isolation, encrypted at rest, GDPR-ready, hosted on Cloudflare's EU edge.
Your brand, your subdomain
Run it as yourhotel.responsecentral.app with your logo and colours. White-label from day one.
Simple pricing. No surprises.
Flat monthly price in Norwegian kroner. No setup fee, no per-mention charge, cancel anytime.
1 seat · for a single reputation owner
- All sources monitored in real time
- Unlimited AI-drafted replies
- Priority & sentiment scoring
- Email support
10 seats · just 2 000 kr per seat
- Everything in Starter
- 10 team seats with roles & assignment
- White-label subdomain & branding
- Shared queue, notes & audit trail
- Priority onboarding & support
Unlimited seats · for chains & groups
- Everything in Team
- Multi-property & multi-brand tenants
- SSO, custom data sources & SLA
- Dedicated success manager
Prices exclude VAT. Annual billing available on request.
See your brand's mentions, ranked and ready to reply.
Book a 20-minute demo and we'll show you a live queue of what people are already saying about your hotel — and how fast you could be answering.